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DC Ranch Animal Hospital

Privacy Statement USA

Last Updated: July 1, 2023

National Veterinary Associates (“NVA”) respects your privacy and is committed to protecting your personal information. This Privacy Statement provides you with information about how we collect, use, and share personal information at NVA through our websites, products, mobile applications, or other sites that display this Privacy Statement (the “Sites”).  This Privacy Statement also applies to data gathered from you in person and at any of our pet resorts, veterinary hospitals, or clinics (also, the “Sites”) and when you apply for a job at NVA. 

To ask questions or comment about this privacy statement or our privacy practices or to exercise any of your privacy rights, email us at: [email protected]

Or mail us at: NVA, Attention: Privacy, 1 Baxter Way, Ste. 200, Westlake Village, CA 91362

Or phone us at: (833) 973-3877

Or complete the webform available below: Privacy Request Form

Information We Collect & How We Use It

Personal information is information about You or a combination of information about You that could directly or indirectly be used to identify you.  This includes identifiers like a name, ID number, location data, or factors about physical, genetic, economic, cultural, or social identity. Below is a description of the types of personal information that our Sites collect and process, why we collect and process it, and whether or not we “sell” or “share” personal information. The term “sell” means to exchange personal information for monetary or non-monetary value. Further, we “share” information as that term is generally defined to refer to targeted advertising.

Category of Personal Information: Identifiers

Examples:

  • Your full name

  • Email and postal addresses

  • Internet Protocol address

Purposes

  • To provide products and services you request

  • For registrations, contests and promotions

  • To communicate with you, to respond to your questions or comments or to provide you with updates and news

  • To provide personalized content, information, and to send you brochures, coupons, samples, offers and other information on our services

  • To deliver relevant advertising and marketing

Sold, Shared, or Disclosed & For What Purpose

  • We may sell and share identifiers with third-parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our services and products.

  • We may exchange names and addresses with other companies who may contact you to provide offers.

Category of Personal Information: Customer Records

Examples:

  • Purchase History

  • Billing and shipping information

  • Other data about your transactions with us

Purposes:

  • To provide and improve the features, products and services you request

  • To provide you with personalized content, information, and to send you brochures, coupons, samples, offers and other data on our services and products

  • For research, advertising, and marketing

Sold, Shared, or Disclosed & For What Purpose

  • We may sell and share customer records with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks for purposes of targeted advertising.

Category of Personal Information: Internet or Other Network Activity

Examples:

  • Device identifier and operating system

    • Browser information

    • IP address

    • Internet activity

  • Social media activity

Purposes:

  • To provide you with personalized content, information, and to send you brochures, coupons, samples, offers and other information on our products or services

  • To deliver relevant advertising

  • To secure and repair our Sites

Sold, Shared, or Disclosed & For What Purpose

  • We may sell and share internet or other network activity information with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our services and products.

Category of Personal Information: Inferences from Other Personal Information

Examples:

  • Demographic data such as age or gender

Purposes:

  • To provide and improve the features, products and services you request

  • For advertising to target users for whom ads are most relevant.

  • For automated profiling

Sold, Shared, or Disclosed & For What Purpose

  • We do not sell inferences from other personal information.

  • We share and disclose inferences with service providers, and with third parties like advertising networks, data analytics providers, operating systems and platforms, and social networks to promote our products and services.

Category of Personal Information: Sensitive Information

Examples:

  • Precise geolocation

Purposes:

  • To deliver relevant advertising

Sold, Shared, or Disclosed & For What Purpose

  • We do not sell or share sensitive information.

  • We may disclose this information to service providers or other third parties for additional, specified purposes provided at the time of collection.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose to you the following:

  • The categories of personal information that we’ve collected and sold about you, or shared for a business purpose with our services providers;

  • The sources from which we collected such information;

  • The third parties with whom we’ve shared your personal information and to whom we have sold that personal information;

  • The business or commercial purpose for collecting or selling your personal information; and

  • The specific pieces of personal information that we’ve collected about you.

To exercise the right to access, please click here.

Deletion Request Rights

You have the right to request that we delete any of your personal information that we have collected from you. Once we confirm your identity, we will delete your personal information from our records, unless an exception applies. To exercise the right to deletion, please click here.

Personal Information Sales Opt-Out and Opt-In Rights

You have the right to direct us to not sell your personal information at any time (the “right to opt-out”). Consumers who opt-in to personal information sales may opt-out of future sales at any time. To exercise the right to opt-out, please click here.

Correction

You have the right to request us to correct any inaccurate personal information we maintain about you. To exercise the right to correction, please click here.

Limit Use and Disclosure of Sensitive Information

You have the right to request us to limit the use and disclosure of your sensitive personal information to certain permitted purposes under data privacy laws. To exercise the right to limit use and disclosure of your sensitive information, please click here.

Non-Discrimination

We will not discriminate against you for exercising any of your personal information rights, but we may offer financial incentives (such as coupons or discounts) to consumers who affirmatively allow us to collect and/or sell their personal information.

Appeal

You may have the right to appeal a denial of your data privacy request. To exercise your appeal right, please click here.

Cookies

We use a tool called “Google Analytics” to collect information about use of this site. Google Analytics collects information such as how often you visit this site, what pages you visit, and what other sites you used prior to coming to this site. We use the information we get from Google Analytics to improve this site. We also use additional functionality from Google Analytics, including Google Signals Data Collection, Granular Location & Device Data Collection, and Advanced Settings to help us deliver personalized content and offers to you. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Use  and the Google Privacy Policy. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser, but if you do, you may not be able to take advantage of all of this site’s features.

Personal Information Data Retention Period

We keep your personal information for different lengths of time depending on the type of information and the business and legal requirements. For example, if you are a customer, we keep information that personally identifies you as long as you are receiving our services. If you no longer receive services, we still may need that information for business and legal requirements, such as to comply with your state’s record retention regulations, protect against fraud, or respond to legal requests. Other information is deleted automatically after a set period of time, often set by law, unless we are legally required to hold it longer, such as for pending litigation. We destroy, de-identify, or anonymize the information when it is no longer needed in identifiable form.

Notice to EU Residents

This Site and our services are targeted for users in the United States and Canada. Any information you enter on this Site may be transferred outside of the European Union to the United States. By using this Site or the services, you consent to the transfer of all such information to the United States and to the processing of that information by us on servers located in the United States.

Changes to Our Privacy Statement

We may update our Privacy Statement from time to time. Any changes will be made on this page along with the date last updated.

Children Under the Age of 16

Our Sites are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we may have any information from or about a child under 16, please click here.

Applying for a Job at NVA

When you apply for a position at NVA, we will use and share your personal information as described below. NVA respects your privacy and will treat your personal information as a job applicant as confidential.

Category of Personal Information: Professional or Employment-Related Data

Categories:

  • Identifiers (e.g., full name, email and postal addresses, Internet Protocol address, Social Security number, driver's license number)

  • Protected classification characteristics under California or federal law (e.g.: race, citizenship, marital status)

  • Biometric information (e.g., facial recognition, fingerprints, iris or retina scans, keystroke)

  • Internet or other similar network activity information (e.g.: search history, intranet activity, email communications, stored documents)

  • Geolocation data (e.g., time and physical location related to use of an internet website, application, or device)

  • Sensory and surveillance data (e.g., temperature checks, call monitoring or recording, and video surveillance and recording)

  • Professional or employment-related information (e.g., employment application information, work history, academic and professional qualifications, references, and interview notes, background check)

  • Non-public education information (e.g., education records, degrees and vocational certifications, report cards, and transcripts)

  • Health information (e.g., health insurance and benefits information, information related to leaves and accommodations, public health emergency information, drug test results, and workers' compensation claims)

  • Financial information (e.g. wages, bank account information, corporate spending information, garnishment orders)

  • Inferences drawn from the above (e.g., preferences, abilities, aptitudes, and characteristics)

Purposes:

  • Process employment applications, including verifying eligibility for employment and conducting background and related checks.

  • Conduct employee onboarding.

  • Maintain and administer personnel records, payroll and employee benefit plans, including enrollment and claims handling.

  • Provide employees with workers' compensation benefits, human resources and leave management services and employee data maintenance and support services.

  • Communicate with employees and their emergency contacts and plan beneficiaries.

  • Facilitate the efficient and secure use of NVA facilities and property, including information systems, electronic devices, network, and data.

  • Conduct internal audits and investigate complaints, grievances, and potential or suspected violations of NVA policy or applicable state and federal laws.

  • Design, implement, and promote NVA’s diversity and inclusion programs.

    Perform workforce analytics, data analytics, and benchmarking.

  • Ensure accurate time records.

  • Provide employees access to certain NVA facilities and equipment.

  • Ensure compliance with NVA information systems policies and procedures.

  • Enhance employee productivity and adherence to the NVA's policies.

  • Comply with workplace safety obligations and improve safety of employees, customers, and the public regarding use of the NVA property and equipment.

  • Comply with record retention policies and legal requirements.

  • Comply with applicable state and federal laws, including any reporting obligations.

  • Comply with court orders, including garnishment orders and subpoenas.